Frequently Asked Questions

Q. Do your minibuses and coaches come with a driver?

A. All our minibuses and coaches are hired with a PCV driver.

Q.  Can I smoke on the minibus?

A.  No, sorry due to the law brought in on 1st July, 2007 all our minibuses and coaches are no smoking vehicles and this is strictly adhered to, but our drivers will make designated comfort breaks en-route for our customers.

Q. Can I bring Alcohol on the minibus or coach?

A. No, we do not allow alcohol to be consumed on any of our vehicles. Alcohol maybe transported to an event (other than a designated sporting event) in the luggage compartment of the vehicle.

Q. How old do I have to be to book a minibus?

A. 18 or over.

Q. Can I pay by cheque?

A. Cheques will be accepted made payable to A1minibuses and be received by ourselves a minimum of seven working days before the departure date. If the cheque is not cleared cash payment will be required to the driver on the day of departure.

Q. Will the driver stop of at various locations on the way home?

A. Unfortunately unless stipulated at the time of booking, or in writing thereafter, the driver will only make designated stops as stated on the booking form.

Q. Can I change my booking once my booking is secured and will their be any costs incurred?

A. We can change times of pick up and return with notice but there could be extra costs if times are unreasonable hours, if a larger vehicle is required then extra costs will be incurred by yourselves, but we will inform you of how much at the time of change. There maybe times when we are unable to change times of pick up and return but you will be notified of this immediately.

 Q. If one of my group is sick will I be charged?

A. A fee of £50 will be forwarded to the person who reserved and booked our vehicle.  This fee is to cover cleaning costs incurred.

Q. Do I have to wear a seatbelt as I find it uncomfortable?

A. Yes, a seatbelt must worn if fitted whilst the vehicle is in motion,as this is covered by current legislation.

Q. Will the driver stop to let me go to the toilet?

A. All our drivers make designated comfort stops en-route to your final destination, they are NOT allowed to stop on the hard shoulder, as this is against the law and this is strictly adhered to, so to make your journey more comfortable please allow for this.

Q. If I book a trip, and then cancel do I get my £30.00 desposit back?

A. No, once a £30.00 reservation desposit is paid this is confirmation of booking and secures your reservation and as the deposit covers administrations costs this is non-refundable.

Q. If I am unhappy with my transport can I make a complaint and is it taken serious?

A. Yes any complaint is taken serious.  Any complaints regarding the service provided by the Company should, in the first instance, be taken up with a company employee in an attempt to resolve the matter. Failing satisfactory outcome, PLEASE INFORM OUR HEAD OFFICE WITHIN 48 HOURS of the completion of your journey.

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